Modivcare Monitoring: VRI PERS & Vitals Monitoring Plus Higi’s Community Platform & Clinical Network

With the digitization of almost every aspect of our lives and increasing discrepancies in care access for vulnerable populations across the U.S., digital and virtual care platforms have been redefining how healthcare providers imagine extending quality care beyond traditional clinical settings. L. Heath Sampson, President and CEO of Modivcare, recently shared his thoughts about community-based and in-home monitoring technologies and the underlying approaches that make them relevant and impactful. Modivcare, through its Monitoring line of business, comprised of Valued Relationships, Inc. (VRI) and Higi SH LLC, plays a crucial role in making healthcare more accessible, equitable, and proactive for those who need it the most, particularly for underserved communities, the elderly, and people living with chronic conditions.

The Combined Forces of VRI and Higi Power Modivcare’s Monitoring Platform

Modivcare is a provider of innovative community and home monitoring solutions that leverage devices, digital tools, non-clinical, and clinical resources to efficiently and effectively engage populations in their care. The platform brings together two leaders in the monitoring space, combining the unique assets of each to create one powerful platform. VRI offers personal emergency response systems (PERS), vitals monitoring, and data-driven patient engagement solutions. While Higi brings forward its community network of Smart Health Stations and its telehealth-enabled Health Station model, digital engagement tools, and a national clinical network that powers its clinician-led home monitoring solution. This integrative solution suite offers a risk-appropriate service that evolves with the member over time to meet each member’s health and social related needs.

The combination of these two assets provides a glimpse into the company’s transformative vision and commitment to delivering meaningful engagement, data-driven insights, and compassionate care.

With proven outcomes aligned to member satisfaction, gap closure, and reduction in total cost of care, Modivcare’s monitoring platform proactively removes barriers to enable access for vulnerable populations by engaging with members in the ways that matter to them.

Modivcare’s Vision

Modivcare’s approach brings forward a new modality to support both rural and underserved populations who may lack access to traditional care settings, and who are more likely to suffer from adverse outcomes. The community screening platform can shorten the distance to healthcare, offering self-service vitals monitoring, risk assessment tools, and a platform to engage in virtual care. As risks and care needs are identified, home-based programs support a regular cadence of data collection, proactive monitoring of biometrics, clinical guidance via the clinical network, and access to support at the press of a button through PERS, text, or phone call.

The combined platforms offer an ideal complement to propel Modivcare’s vision forward. VRI’s incredible strength and legacy in PERS and vitals monitoring brings a strong history routed in outcomes tied to core customer objectives like driving member satisfaction, closing HEDIS care gaps, and reducing total cost of care, especially for the costliest members. Higi adds its clinical network to further strengthen the organization’s capabilities in alignment to its customers – a vision realized by Modivcare’s President and CEO L. Heath Sampson.

“We acquired Higi both for its Smart Health Station technology and network and its clinical network that serves as a backbone to care delivery offered by the newly imagined combined organization. Our strategy is to broaden our reach and deepen engagement with our members to meet their diverse needs,” Sampson says.

Mr. Sampson finds immense opportunity in rethinking how benefits historically considered to be supplemental can move the needle on important clinical measures that impact health plan outcomes, quality measures, and member satisfaction. Before becoming CEO, Sampson served as Modivcare’s CFO and led the business to focus on innovative healthcare offerings – specifically supportive care services.

Modivcare’s monitoring services are accessible to state agencies, Managed Care Organizations, Medicare Advantage Plans and care partners, with a special focus on helping its customers address vulnerable and underserved populations. The leadership team’s efforts to simplify healthcare for these communities through non-emergency medical transportation solutions (NEMT), in-home personal care, virtual and remote care, and integrated supportive care services are designed to positively impact their physical, emotional, and social wellbeing.

Member-Centered Care

Core to this vision is E3, another unique feature of the platform designed to enhance connections to care by prompting actionable steps and removing barriers for members. It fosters active participation by providing dynamic education tailored to each member’s health needs. By identifying individual needs and challenges, E3 empowers members to take control of their health.

The E3 platform evolves with members, adapting to changes in their health status and care requirements with continuous data collection that allows for proactive management and timely interventions. By integrating technology with personalized guidance, E3 sets a new standard in member-centered care, effectively prompting action and addressing barriers to health.

Impacting Members, Caregivers, and Healthcare Partners

The Modivcare monitoring team is consistently inspired by its mission to provide access to the care that matters for those who need it most. From digital experiences to human-touch, every interaction is a cause for inspiration that keeps teammates engaged in their work.

VRI’s in-home Vitals Monitoring Program serves as a powerful tool that provides a more complete picture of a member’s health and social needs, leading the provider to treat the patient more effectively resulting in better outcomes. In a study completed by Modivcare spanning 10 years of data, members with hypertension received an in-home blood pressure cuff that was monitored by VRI’s Care Center. The program included daily blood pressure monitoring, reminders for missed readings, 24/7 triaging for abnormal readings, and escalation reports to providers as appropriate. Results showed 52% of initially uncontrolled participants were within HEDIS control in six months.

Modivcare’s clinician-led service that collaborates with a member’s primary care provider, in partnership with the Michigan Center for Rural Health and three rural, critical access hospitals in Michigan, provided virtual care over the course of 18 months. Through clinician-led in-home monitoring and coaching with a dedicated nurse care manager, the number of individuals with controlled blood pressure readings doubled, increasing from 39% at the start to 78% by the end of the pilot period. Patients with previously uncontrolled hypertension experienced an average reduction of 27 mmHg systolic and 11 mmHg diastolic, achieving blood pressure readings in the normal range. In addition, many participating patients also improved their blood glucose and weight.

Modivcare’s self-guided monitoring services empower users with timely access to tools and information that makes a tangible difference. From the pregnant user who accessed a publicly available Higi Station to measure her vitals when something didn’t feel right – following the digital prompts to get to care immediately and ultimately crediting the platform with saving her baby’s life – to the platform user living alone who found comfort and reassurance in being able to regularly monitor their health, having access to self-screen and following actionable digital navigation made all the difference.

Modivcare remains deeply committed to its mission of delivering care that makes a tangible difference in the lives of those who need it most. By blending cutting-edge digital tools with compassionate human touch, Modivcare’s monitoring services empower individuals to take control of their health while fostering meaningful connections that inspire both patients and care providers. Each success story fuels Modivcare’s drive to expand access to care and redefine healthcare delivery for all.