Patient Engagement
Patient engagement is a key component of modern healthcare, empowering patients to participate in their own health and wellness actively. Read our Patient Engagement special issue to know how patient engagement improves care outcomes by fostering stronger communication between patients and providers, promoting shared decision-making, and encouraging adherence to treatment plans. Through tools such as patient portals, mobile apps, and personalized education, patients are more informed, involved, and motivated to manage their health.
Discover how enhanced patient engagement boosts satisfaction, which leads to better clinical outcomes, reduced hospitalizations, and a more proactive, patient-centered approach to care.
“I Quit” Leadership and the Workforce, Engagement Leads to Retention
By Jane Turlo, Executive Director Ambulatory Imaging, Providence Clinical Network Hearing those words can be a blessing or thrust you into panic mode, and with the changes in our world over the last three years, leaders are hearing them more ...
It’s Time to Get Rid of the BMI Standard
By utilizing affordable body composition analysis through bone densitometry, we can create more accurate markers to assess general health and mortality risk. By Danny Bartlett, Director of Radiology, Pershing Health System Healthcare providers worldwide have relied on body mass index ...
Procedural Patient Experience: Leveraging Robust Digital Platform to Improve Patient Digital Experience
By Nader Mherabi, Chief Digital & Information Officer, EVP and Vice Dean, NYU Langone Health and Joseph Zuckerman, MD, Chair, Department of Orthopedic Surgery, NYU Langone Health At NYU Langone Health, we perform over 100,000 elective surgeries annually across our ...
The Journey of Patient Portal is Often Incomplete
By Jonathan Kaufmann, CMIO, Bayhealth Medical Center It’s not the patient’s portalIt’s your digital front door. The patient portal is a reflection of your organization’s strategy on patient engagement. This shift in thinking tripled my organization’s patient portal use in ...
The Heartbeat of Healthcare – Patient Feedback to Improve the Portal
By Laura Marquez, MHA, AVP IT Applications, UConn Health The digital front door is opening wide and fast, and the patients are knocking. But as technology continues to expand to our fingertips, have you ever wondered if our health IT ...
Five Things to Remember When Introducing New Tech to Staff
By Katherine A. Kalthoff, Division VP, Patient Experience, Methodist Healthcare Some years ago, I took a position as service excellence department leader at a large community hospital struggling with its patient experience scores. The leadership team had recently purchased an ...
Designing a Modernized Hospital Pavillion Leverages Connectedness to Enhance the Patient Experience
By John P Donohue, VP of Information Services, Penn Medicine Over seven years ago, a group of leaders at Penn Medicine met to discuss building a new patient pavilion on our healthcare campus in West Philadelphia. The vision was both ...
COVID-19 pandemic pushes technology
By Kelly Richards DNP, RN, SVP Patient Care & CNO, MercyOne Northeast Iowa Like many health care organizations across the country, we have found nothing like a pandemic to force us to expedite process changes and our use of technology ...
Finding the Right Tech for Improving Patient Experience
By Jonathan Sachs, MBA, FACHE, VP of Patient Experience and Foundation, Adventist HealthCare In 2019, I had just boarded a flight back from a vacation with my wife when we received one of those dreaded phone calls that so many ...
Lessons in Healthcare Consumer Experience From a Former Banker
By Mona Baset, VP Digital Services, SCL Health Earlier in my career, I spent almost a decade working in a variety of marketing roles at Bank of America. Those years were extremely dynamic for Bank of America and the financial ...
Transforming Care Despite COVID Through Technological Capabilities
By Stacey-Ann Okoth, VP of Patient Care Services & Chief Nursing Officer, UPMC While nursing care requires a human touch, the right technology can enhance it without taking away from the patient experience. Every interaction in the hospital is an ...
Technology-enabled listening strategies: A key to delivering compassionate, personalized care for all
By Marie Judd, National VP Patient, Family, and Care Team Experience, Ascension Central to who we are and how we serve at Ascension is our ability to listen and fully understand what matters most to our patients, care teams, and ...
Technology Enable Patient Experience: The New Strategic Goal
By Terri Couts RN-BC Informatics, MHA, CHCIO, VP, Clinical Systems, Integration, PMO, and Epic Applications Program, Guthrie Clinic Over the last several years, it has been increasingly necessary for health care to be more agile in approach to healthcare IT ...
Patient-Centered Care Underscored in the time of Pandemic
By Nasim Rezanejad, MD, MS Physician Solutions Informaticist, The University of Texas Health Science Center at Houston The fiscal Year 2020 challenged and changed all of us. It changed the way we work, the ways we connect, and in some ...
PatientBond – Delivering Care on Patients’ Terms
In the digital age, personalized healthcare is the aim of every healthcare provider competing against thousands of telehealth solutions. Digital patient engagement platforms and digital patient interactions are increasing to supplement in-person care, not replace it. This has led to ...
How accessible are you?
By Isaiah Nathaniel, CIO, Delaware Valley Community Health We all know our healthcare system is fragmented. This isn’t something new or revolutionary. It is almost explicitly accepted as a course of business in healthcare. We collectively address it with a ...
COVID-19: Destruction and Innovation in Population Health
By Jennifer Dunphy, DrPH, MBA, MPH, Chief Population Health Officer & SVP-Operations, Regal Medical Group, Inc. & Lakeside Community Healthcare The world has seen widespread upheaval in the new environment of COVID-19, healthcare-at-large, and specifically, the domain of population health ...
Elevating the Consumer Experience in Healthcare
By Tanya Arthur, CIO, Summa Health Over the years, the healthcare industry has been on an elusive journey to capture the hearts and minds of our patients. In the early to mid-2000s, patient-centered care and engagement programs became a pervasive ...
Health IT and the Human Interface
By David K. Vawdrey, PhD, Chief Data Informatics Officer, Geisinger There is strong evidence that greater patient engagement leads to better health outcomes. But how do we make individuals become more engaged in their health and healthcare? Over the past ...
Connected Health – Connecting patients and care teams for improved outcomes, experience and efficiency
By Ahmad Sharif, MD, SVP, CMIO & Jessica Ryter, Senior Product Manager, Corporate Strategy and Innovation, Fresenius Medical Care The rise of interoperability and interconnected technologies is fundamentally changing how we care for, communicate and engage with our patients, providers ...